Customer Reviews

The service was fast and the customer service representatives were welcoming and attentive.

Great service, I had my suv service it was fast. They were very friendly. Thank you.

It's difficult to get information from the Service Department personnel. It's worse when you're calling to pay your bill, which after calling back the third time, I asked the receptionist how can/ who can I pay my bill? She was kind enough to call me back, in less than 10 minutes to accept my payment.

An hour and a half for oil change/ tire rotation? Appointment at 0830 so service team surely couldn't be running behind so early in the day, right?

I used to like this dealership and the service department. I even sent my mom and dad there for their last vehicles. I feel the service department didn’t do anything but charge me for something I did NOT approve. I brought my car in and told them everything that was going on. They called and said they couldn’t find anything wrong and asked me to tell them again what my car was doing. I told them the same thing I told them when I set up the appointment. Now they found a bunch of things wrong that would cost over$1300. And they charged me to rotate the tires , which is free where I bought my tires and they did an oil change. I had just had an oil change at my regular mechanic shop a month before. Kaitlyn said I approved it but I didn’t. Kaitlyn said rotation was complementary along with 21point inspection.

Bought a car from them recently and they said they couldn't go down on the price. Have had it for like two weeks now and I have to get my brake pads replaced on it and new tires. I will never buy another car from this dealer. They don't want to bother with deals much. Poor management. On top of that I have now had to spend over 1100 dollars of my own money to get this vehicle safe to drive. Never again Suntrup. That thing is practically a lemon.

This place does not value peoples time I had a 9am appointment my car sat in the bay for over an hour when someone finally did start working on it I had waited until 12 to inquire about how much longer it would take they advised it would be another hour and a half My car came out 20 minutes later When I tell you I watched my car sitting with the work done for an additional 20 minutes without them calling me I was heated Never ever again will I patronize this business if I have to drive 30 minutes out of the way this dealership will never get a dime of my money

I bought 2 new vehicles here two years ago. Now my Envision has an obviously rusted power lift gate arm and won't function. I drive 69 miles per day to work so have accumulated many highway miles. So their answer that I have exceeded the warranty period is so narrow-minded that I am truly shocked to be treated this way! The part is defective (I rarely if ever have opened the lift gate). Elevate this issue to someone with the bigger picture!!

So first, I love my 2022 Sierra, bought it elsewhere. Suntrup is closer so scheduled an oil change, tire rotation and had a couple of chips needed to be installed that the truck was delivered without. Booked this appointment 10 days ago. Scheduled the appointment for 7:00 am Friday. first in! Asked me if I wanted to wait, said no I’ll come back. Called at 1:30 pm, too busy to talk, will call me back. Almost an hour later they call, asked if they could keep the truck till next Tuesday. Haven’t even started. No offer of a loaner, few bucks off the oil change, nothing, just sorry… Place was very low tech, had to give them my info on a piece a scrap paper. Wanted to know if I wanted to come back next week… 😂😂😂😂😂

One hundred and thirty five dollars to replace a headlight. Both of the housings were already out for a recall. Why did I get charged so much phucking money?

We brought my sister's car here a couple weeks ago and it has just been a disaster ever since. It was brought in because the check engine light was on, the ac was not working, and it had a squeak. "Repairs" were done, she paid, and left. Not 2 hours after she left the check engine light came back on and just a few days after that, the ac stopped and is worse now than it was before they had it. Also, the squeak never changed. So they suck, ok. Now what? My sister called several times and was basically just ignored. I had to start calling and was told the car was driveable but the parts were backordered. Ok...but that's only 1 part, and it has nothing to do with the squeak or the AC so what about the rest. Crickets. No response. The only kind person I have spoken at this dealership is Brenda, unfortunately, she is not the one actually working on this. Its been a couple weeks, so I called on Monday to get an update. I had to call back this morning bc my call went unanswered. I was told I had to talk with Dave and he wasn't there yet but she would get him to call me back. Nope. I had to call, again and she was able to find him. He was no help at all. I got "the parts are still backordered" but when I pushed a little harder, "well, she can come back in monday bc we were able to find one." "Ok, let's schedule a loaner." "Nope. We don't have any." I explained again that we have already paid for repairs and literally nothing got done and nothing. Just the same nonsense. We are booked, we have no cars, can't help you. I have opened a case with corporate, and I really hope they can help. I would hate to have to leave more bad reviews and go to the BBB in order to get fixed what we've already paid for. It's ridiculous that we even have to ask for a loaner when they didn't fix anything but were happy to take payment without telling us that nothing was fixed. Blows my mind how poor the customer service has been from here.

Think twice if you are taking your car to Suntrup Buick GMC. I took my new GMC terrain for a repair on March 27 and had the worst experience. I JUST got the car back today, May 4. Three parts needed to be replaced, two were in stock and it took them over a month to find the third part. I understand the difficulties of finding parts these days, but instead of being honest, week after week I was told by the Service Advisor, Tim, that “we could get the part any day now”. During that time he did nothing to put me in a loaner and kept telling me their loaner cars were unavailable. For.A.Month. I had rental car insurance coverage for several weeks, but after that point I was paying everything out of pocket and Tim was completely unsympathetic to my situation and did nothing whatsoever to remedy the situation. Finally on May 1st, on a voicemail I was told they found the part. In his message Tim promised me that “as soon as we get the part we will have it installed”. Tim called on Wednesday morning, May 3rd, saying the part arrived and that he would let the service tech know as soon as he arrived so they could get the part installed ASAP. He also told me I would receive a call when the work was done. I expected a call later that day, but that didn’t happen. Rather, I called them in the early evening to get an update and was told, “looks like we haven’t even gotten around to your car yet.” Once again, false promises by Tim. I asked to speak to the Parts and Service Director, Chuck, and was told he would call me before they closed. Never got a call. They finally installed the part and I picked up my car today, May 4th, after work. The complete lack of customer service, incompetence and dishonesty is mind blowing and extremely disappointing. Despite Suntrup Buick GMC being by far the closest dealership to me, I will never do business with them again and will gladly drive farther to another GMC dealership.

My car is doing the exact same thing after spending over $600. Very frustrating!

We ordered our GMC Sierra to this location in May. The truck came in November. We payed a pretty penny for this truck but was never given a tutorial of the many features this truck has. We also had to hear multiple times from our dealer that he was not making money with this transaction due to our GMC Family discount. Lastly, if you are a female I would not recommend ordering a truck at this location. Our truck is missing the feature that alerts you when the truck it about to hit something. The dealer looked at me, not my husband, and let me know that’s a feature I’m going to need. I would not recommend this dealer, especially if you are a female.

Waited 6 weeks “for a part “ still isn’t in. These people are useless. Would rather go anywhere else. Beware